1.1. General URGENT issues related to the issue of air and railway tickets, issues of work in the "Personal Account":
8-800-770-07-71 (toll free),
+7 495 626 4801 ext. one,
porttickets@vipservice.ru (365/7/24)
1.2. All inquiries regarding hotel accommodation, transfers, bus transportation, insurance products and Aeroexpress tickets must be sent through the "Correspondence" section of the system.
1.3. All requests for orders generated in the system must be sent through the "Correspondence" section in the order.
1.4. Issuance of charter tickets:
+7 (495) 626-48-88 ext. 1001, 1026, 1022, 1029
ch@vipservice.ru (Mon - Fri, 10:00 - 19:00 Moscow time)
1.5. Handling claims:
claim-porttickets@vipservice.ru (Mon - Fri, 09:00 - 18:00 Moscow time)
1.6. Customer support (personal support manager):
dl-sub@vipservice.ru (Mon - Fri, 08:00 - 19:00 Moscow time)
Client support (personal financial curator):
dl-fc@vipservice.ru (Mon - Fri, 09:00 - 18:00 Moscow time)
1.7. Technical support:
tsupport@vipservice.ru (Mon - Fri, 09:00 - 18:00 Moscow time)
2.1. Call center:
bron-subagent@vipservice.ru
min@vipservice.ru (Mon - Fri, 08:00 - 21:00 Moscow time)
tel: +7 (495) 626-48-00
Help Desk: ext. 4
Train tickets: ext. 3
2.2.Group booking:
groups@vipservice.ru (Mon - Fri, 09:00 - 19:00 Moscow time)
+7 (495) 626-48-00 ext. 2
2.3. Customer support (personal support manager):
dl-mppult@vipservice.ru (Mon - Fri, 09:00 - 19:00 Moscow time)
Customer support (personal financial curator):
dl-fc@vipservice.ru (Mon - Fri, 09:00 - 18:00 Moscow time)
2.4. Technical support:
dl-asb@vipservice.ru (Mon - Fri, 09:00 - 18:00 Moscow time)
Trishina Tatiana
Deputy director of a unified contact center
t.trishina@vipservice.ru (Mon - Fri, 09:00 - 18:00 Moscow time)
Please pay attention! In a message to t.trishina@vipservice.ru , you must describe the situation that occurred, indicate the order number or request number in question, full name of the contact person, company name and contact phone number.
